FAQs

You Asked, We Answered

How long will my soap last?

This depends on how you store the soap and how often it’s used. We recommend that you use a soap dish with sufficient drainage, keep the soap away from running water and allow to dry completely between each use. .

How long does it take to receive my order?

We pack and ship orders within 3 working days. We only ship within the UK and we ship our products with Hermes. Delivery times vary but all orders are shipped within 3 working days and you will receive a tracking number via email.

Do the soaps have a use by date?

We recommend using the soaps within 6 months of first using it. The scents and colours will fade slowly over time.

Do you ship worldwide?

Unfortunately we only ship within the UK at the moment.

Do you sell wholesale?

YES we do! We wholesale soap bars, mini soaps and soap pouches. If you’re interested in wholesale please send an email to stoneleighsoaps@gmail.com. I’d love to chat with you and be part of your lovely business!

Do you offer refunds?

We do not offer refunds or exchanges. All sales are final. If you have an issue with your order please email us at Stoneleighsoaps@gmail.com and we will try to resolve the issue.

Oops!! I’ve sent my order to the wrong address! Can you send a new one?

It is your responsibility to inform us of your postal address. If you notice that you’ve entered the wrong address after purchase please email us straight away so we can update the shipping label if possible.